Terms and Conditions for Northern Air Ltd – Air Conditioning Installations
Please read these Terms and Conditions carefully before using our services. By engaging Northern Air Ltd for air conditioning installations, you agree to be bound by the following terms and conditions:
- Installation Services
- 1.1 Northern Air Ltd provides professional air conditioning installation services in the United Kingdom.
- 1.2 Our installation services include the supply, delivery, and fitting of air conditioning units according to the specifications agreed upon with the customer.
- Quotations and Pricing
- 2.1 All quotations provided by Northern Air Ltd are valid for a period of 30 days from the date of issue unless otherwise stated.
- 2.2 The prices quoted for our installation services are inclusive of all necessary equipment, labour, and materials unless specified otherwise.
- 2.3 Any additional work or variations requested by the customer may incur additional charges. These charges will be communicated to the customer and agreed upon before proceeding with the installation.
- Payments
- 3.1 The customer agrees to make payment to Northern Air Ltd as outlined in the quotation or invoice, in accordance with the payment terms specified.
- 3.2 To secure the booking for the installation work, a non-refundable deposit of 50% of the total quoted price is required. This deposit is necessary to reserve the necessary equipment, schedule the installation team, and ensure the availability of resources.
- 3.3 The remaining 50% of the total quoted price is due upon completion of the installation.
- 3.4 Northern Air Ltd reserves the right to reschedule the installation dates, subject to availability and unforeseen circumstances. In such cases, reasonable efforts will be made to notify the customer in advance and arrange alternative dates for the installation.
- 3.5 Until full payment of the invoice is received, all products supplied by Northern Air Ltd shall remain the property of Northern Air Ltd.
- 3.6 Ownership of the products will be transferred to the customer upon full payment of the invoice.
- 3.7 Northern Air Ltd reserves the right to move installation dates and this does not effect
- Refunds
- 4.1 Northern Air Ltd does not offer refunds for air conditioning installations or any related services.
- 4.2 Once the installation work has been completed, payment for the services rendered is considered final and non-refundable.
- 4.3 In the event of dissatisfaction or concerns with the installation, Northern Air Ltd will make reasonable efforts to address and resolve any issues in accordance with the warranty and applicable laws.
- 4.4 In the unlikely event of a product defect or fault covered under warranty, Northern Air Ltd will promptly address the issue in accordance with the manufacturer’s warranty terms. This may involve repair or replacement of the faulty product as per the manufacturer’s guidance. Refunds for faulty products will not be provided directly by Northern Air Ltd but will be handled through the manufacturer’s warranty process..
- 4.5 Northern Air Ltd operates on a strict no-refund policy. Regardless of the circumstances, refunds will not be provided for air conditioning installations, products, or any related services. We are committed to resolving any concerns or issues with our installations in accordance with the warranty and applicable laws. Please carefully consider your decision before proceeding with the installation, as payment for our services is considered final and non-refundable.
- 4.6 Northern Air Ltd shall not be held responsible for any additional costs or damages incurred by the customer as a result of the installation or use of the air conditioning unit.
- Aborted Day Visit
- 5.1 If the customer decides to abort the installation within 24 hours of the scheduled visit or on the day of the visit, a day charge of £450+VAT will be liable to the customer.
- 5.2 This Aborted Day Visit charge covers the costs associated with scheduling the installation team, reserving equipment and materials, and any other related expenses.
- 5.3 The Aborted Day Visit charge must be paid in full by the customer before the installation can be rescheduled.
- Warranty
- 6.1 Northern Air Ltd provides a warranty for the installed air conditioning units as specified by the manufacturer.
- 6.2 Any warranty claims must be reported to Northern Air Ltd within the warranty period, and the customer may be required to provide proof of purchase.
- 6.3 Northern Air Ltd will work with the customer to facilitate any warranty claims, subject to the terms and conditions set by the manufacturer.
- 6.4 If annual servicing is missed, then any further warranty will become void, except for units supplied by Midea and Mitsubishi Heavy Industries.
- 6.5 For air conditioning units supplied by Midea, a parts cover warranty of up to 10 years is provided, subject to the following conditions:
- a. The customer must ensure that an annual service is conducted by Northern Air Ltd.
- b. If the annual service is missed, the warranty on the parts will become void.
- 6.6 For air conditioning units supplied by Mitsubishi Heavy Industries, a parts cover warranty of up to 5 years is provided, subject to the following conditions:
- a. The customer must ensure that an annual service is conducted by Northern Air Ltd.
- b. If the annual service is missed, the warranty on the parts will become void.
- 6.7 In the event of a warranty claim under Midea or Mitsubishi Heavy Industries, where work is required, the customer will be responsible for the cost of an engineer at a rate of £85 per hour +VAT.
- 6.8 Please note that pumps used in the air conditioning system are not included in our yearly warranty and are subject to a separate manufacturer warranty which lasts 1 year from installation.
- 6.9 In the event of a pump failure beyond its warrantied lifespan, the customer will be responsible for the cost of the pump and one hour of labor for the replacement.
- Limitation of Liability
- 7.1 Northern Air Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the installation, use, or performance of the air conditioning units.
- 7.2 Northern Air Ltd’s liability for any direct damages arising from the installation services shall be limited to the total amount paid by the customer for those services.
- Governing Law and Jurisdiction
- 8.1 These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
- 8.2 Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
- Cooling Effect and Temperature Disclaimer
- 9.1 Northern Air Ltd acknowledges that the installation of an air conditioning unit is intended to provide a cooling effect within the designated area.
- 9.2 While the air conditioning unit is designed to lower the temperature, Northern Air Ltd does not guarantee specific temperature outcomes due to various factors that can influence the room temperature.
- 9.3 Other underlying conditions such as roofs, insulation, sunlight direction, ground composition, brickwork, and external factors beyond our control may impact the overall cooling performance of the air conditioning unit.
- 9.4 Additionally, it is important to consider that the number of people occupying the room can affect the cooling effect, as the heat generated by human presence can impact the overall temperature.
- 9.5 The cooling efficiency may vary based on the size of the area, heat load, room layout, and individual preferences.
- 9.6 Northern Air Ltd will strive to provide optimal cooling performance within the capabilities of the installed air conditioning unit, taking into account the specific conditions of the premises.
- Please note that while we aim to achieve a comfortable environment, we cannot guarantee a specific temperature due to the factors mentioned above. We recommend consulting with our professionals for an assessment of your specific requirements and the potential impact of these factors on the cooling performance.
- Servicing and Disclaimer of Responsibility
- 10.1 Northern Air Ltd offers servicing and maintenance for air conditioning units to ensure their optimal performance.
- 10.2 Our engineers are trained professionals who will perform thorough inspections and servicing of the air conditioning units.
- 10.3 During servicing, if our engineers discover any faults or issues with the unit that were not evident prior to the servicing, Northern Air Ltd cannot be held responsible for any additional costs associated with the repair or replacement of the faulty components.
- 10.4 Any repairs or replacements required as a result of pre-existing faults or issues with the unit will be communicated to the customer, and the associated costs will be the responsibility of the customer.
- 10.5 Northern Air Ltd will provide recommendations and advice regarding any necessary repairs or replacements, and the customer will have the opportunity to make an informed decision based on this information.
- Please note that while our servicing aims to maintain the proper functioning of the air conditioning units, unforeseen faults or issues may be discovered during the process. We cannot be held responsible for any further costs incurred as a result of such pre-existing faults or issues.
- By engaging Northern Air Ltd for servicing and maintenance, you acknowledge that you have read, understood, and agreed to the terms outlined in this section.
- Product Removals
- 11.1 Northern Air Ltd may offer product removal services as part of our comprehensive air conditioning solutions.
- 11.2 While we strive to ensure a smooth and efficient removal process, please note that we are not responsible for any repairs or damages to plaster, walls, or any other structures that may occur during or after the product removal.
- 11.3 It is the customer’s responsibility to ensure the suitability of the area where the product will be removed, including any necessary repairs or reinforcements to the plaster or walls.
- 11.4 Northern Air Ltd shall not be held liable for any costs or damages incurred for repairs to plaster, walls, or any other structures resulting from the removal of the product.
- Please ensure that you have assessed the condition of the area and taken necessary precautions prior to the product removal. By engaging Northern Air Ltd for product removal services, you acknowledge and accept that we are not responsible for any repairs to plaster or walls once the product has been removed.
- Annual Service and Warranty
- 12.1 It is essential to maintain the optimal performance and longevity of your air conditioning unit. Therefore, Northern Air Ltd strongly recommends that you adhere to the annual servicing requirements as specified by the manufacturer.
- 12.2 Please note that failure to have the air conditioning unit serviced annually by a qualified professional may result in the warranty becoming void.
- 12.3 If the customer fails to schedule and complete the annual service within the specified timeframes, Northern Air Ltd reserves the right to consider the warranty null and void.
- 12.4 It is the customer’s responsibility to ensure timely servicing of the air conditioning unit and retain records of service history as proof of compliance with the manufacturer’s warranty requirements.
- 12.5 Northern Air Ltd may provide reminders or recommendations for annual servicing, but it remains the customer’s responsibility to ensure compliance with the servicing obligations outlined by the manufacturer.
- Change Order
- 13.1 Change orders refer to modifications, additions, or alterations requested by the customer after the initial installation plan has been agreed upon.
- 13.2 Any change orders must be submitted in writing to Northern Air Ltd, clearly outlining the requested modifications and the reasons behind the changes.
- 13.3 Northern Air Ltd will evaluate each change order and provide the customer with a written response detailing the feasibility, associated costs, revised timeline, and any other relevant considerations.
- 13.4 The customer must review and approve the proposed changes, including any adjustments to the cost or timeline, in writing before the change order can be implemented.
- 13.5 Additional costs incurred due to change orders, including materials, labor, and administrative expenses, will be the responsibility of the customer.
- 13.6 Northern Air Ltd reserves the right to adjust the installation timeline accordingly based on approved change orders and the availability of resources.
- Dispute Resolution
- 14.1 In the event of any disputes or disagreements arising between the customer and Northern Air Ltd, both parties agree to make reasonable efforts to resolve the matter through amicable discussions and negotiations.
- 14.2 If a resolution cannot be reached through direct negotiations, both parties agree to engage in mediation or arbitration as the preferred method of dispute resolution.
- 14.3 The specific details regarding the mediation or arbitration process, including the selection of a neutral mediator or arbitrator, will be mutually agreed upon by both parties.
- 14.4 Both parties agree to abide by the decision reached through mediation or arbitration, which will be binding and enforceable.
- Termination
- 15.1 Either the customer or Northern Air Ltd may terminate the installation contract or agreement under the following circumstances: a) Material breach of the contract by either party, with written notice of the breach and a reasonable opportunity to remedy the breach within a specified timeframe. b) Force majeure events or circumstances beyond the reasonable control of either party that significantly impact the ability to perform the installation work.
- 15.2 In the event of termination, both parties shall fulfill any outstanding obligations, including payment for work completed or costs incurred up to the termination date, in accordance with the terms of the agreement.
- 15.3 Any termination fees, if applicable, will be outlined in the agreement or specified separately in writing.
- Force Majeure
- 16.1 Neither party shall be held liable or responsible for any failure to perform their obligations under the terms and conditions if such failure is due to unforeseen circumstances or events beyond their reasonable control, including but not limited to acts of nature, war, terrorism, riots, labor disputes, governmental actions, or any other event commonly referred to as “force majeure.”
- 16.2 In the event of a force majeure event, the affected party shall promptly notify the other party in writing, providing details of the event and its expected impact on the performance of the installation services.
- 16.3 The parties agree to make reasonable efforts to mitigate the effects of the force majeure event and resume the performance of their obligations as soon as reasonably possible.
- 16.4 If the force majeure event continues for a period of 365 Days, either party may terminate the agreement by providing written notice to the other party without incurring any further liability or obligation, except for payment for work completed up to the termination date.
- Waiver
- 17.1 The failure of either party to enforce any right or provision of the terms and conditions shall not be deemed as a waiver of that right or provision.
- 17.2 Any waiver of a particular right or provision must be made in writing and shall only be applicable to the specific instance for which it is given. It shall not be deemed as a waiver of any other rights or provisions.
- 17.3 The exercise of any rights or remedies under the terms and conditions shall not restrict or limit the exercise of any other rights or remedies available to either party under applicable laws or regulations.
- Use of Website
- 18.1 The use of Northern Air Ltd’s website is subject to the following terms and conditions:
- 18.2 The content provided on the website is for general information purposes only. It is subject to change without notice. 18.3 The website contains material that is owned or licensed to Northern Air Ltd. This material includes, but is not limited to, the design, layout, appearance, and graphics. Reproduction is prohibited unless in accordance with the copyright notice, which forms part of these terms and conditions.
- 18.4 Unauthorized use of the website may give rise to a claim for damages and/or be a criminal offense.
- 18.5 From time to time, the website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- 18.6 Your use of the website and any dispute arising out of such use of the website is subject to the laws of United Kingdom.
- Updates to Terms and Conditions
- 19.1 Northern Air Ltd reserves the right to update, modify, or revise these terms and conditions at any time, without prior notice.
- 19.2 Any changes to the terms and conditions will be effective immediately upon posting on the Northern Air Ltd website or other communication channels.
- 19.3 It is the responsibility of the customer to review the terms and conditions periodically to stay informed about any updates or modifications.
- 19.4 By continuing to engage with Northern Air Ltd’s services or using the website after any changes have been made, you acknowledge and accept the updated terms and conditions.
- Installation of Second Hand or Refurbished Products
- 20.1 Northern Air Ltd acknowledges that customers may request the installation of second hand or refurbished air conditioning products.
- 20.2 Customers understand and accept that the installation of second hand or refurbished products carries inherent risks and limitations.
- 20.3 Northern Air Ltd does not assume responsibility or liability for the performance, durability, or functionality of second hand or refurbished products.
- 20.4 Customers acknowledge that the warranty provided for second hand or refurbished products may be limited or voided.
- 20.5 Any warranties or guarantees provided by Northern Air Ltd apply solely to the installation services performed and do not extend to second hand or refurbished products.
- Installation of Client Supplied Equipment
- 21.1 Northern Air Ltd may, at the customer’s request, install air conditioning equipment supplied directly by the customer (“Client Supplied Equipment”).
- 21.2 It is the customer’s responsibility to ensure that the Client Supplied Equipment is suitable, compatible, and in proper working condition for installation.
- 21.3 Northern Air Ltd does not assume responsibility or liability for the functionality, performance, or suitability of the Client Supplied Equipment.
- 21.4 In the event that the Client Supplied Equipment does not work as intended or fails to meet the customer’s expectations, Northern Air Ltd shall not be held responsible, and any costs associated with troubleshooting, repairs, or replacement shall be the customer’s sole responsibility.
- 21.5 Any warranties or guarantees provided by Northern Air Ltd do not extend to the Client Supplied Equipment and are limited to the installation services performed by Northern Air Ltd.
- Weather Conditions and Installation Delays
- 22.1 Northern Air Ltd recognizes that weather conditions can significantly impact the installation process and schedule.
- 22.2 In the event of adverse weather conditions such as heavy rain, storms, or extreme temperatures that pose a risk to the safety of our installation team or the proper functioning of equipment, Northern Air Ltd reserves the right to reschedule the installation appointment.
- 22.3 Northern Air Ltd will make reasonable efforts to notify customers in advance of any installation delays caused by weather conditions.
- 22.4 We understand that such delays may inconvenience our customers, and we appreciate your understanding and flexibility in such circumstances.
- 22.5 Northern Air Ltd shall not be held responsible for any costs, damages, or liabilities arising from installation delays due to weather conditions.
- 22.6 We are committed to completing the installation as soon as weather conditions permit, and we will communicate any rescheduled dates or changes to the installation schedule promptly.
- Cleaning Disclaimer
- 23.1 Northern Air Ltd’s primary focus is on the professional installation of air conditioning units. We would like to bring to your attention that our services do not include any cleaning or removal of debris resulting from the installation process.
- 23.2 While our team takes precautions to minimize any mess or disruption during the installation, it is the customer’s responsibility to ensure that the premises are properly cleaned before and after the installation.
- 23.3 Northern Air Ltd shall not be held responsible for any cleaning or removal of debris, including but not limited to dust, packaging materials, or any other residue resulting from the installation.
- 23.4 We recommend that customers make the necessary arrangements to clean the installation area promptly after our team completes the installation process.
- 23.5 Any costs or liabilities associated with cleaning or debris removal shall be the sole responsibility of the customer
- Disclaimer on unit sizes
- 24.1 Northern Air Ltd understands that customers may require guidance on selecting the appropriate size of air conditioning units for their specific needs.
- 24.2 Please note that any information or recommendations provided by Northern Air Ltd regarding the size or capacity of air conditioning units are intended as rough guidelines based on general industry standards and best practices.
- 24.3 It is important to understand that determining the exact size and capacity of air conditioning units requires a comprehensive assessment of various factors specific to the installation area, including but not limited to room size, insulation, building orientation, occupancy, and specific cooling requirements.
- 24.4 While we strive to provide accurate advice, Northern Air Ltd cannot guarantee that the recommended unit size will be suitable for every individual circumstance.
- 24.5 It is the customer’s responsibility to consult with our experts and provide accurate information regarding their requirements to ensure the most appropriate unit size is selected for their specific needs.
- 24.6 Northern Air Ltd shall not be held liable for any issues, inefficiencies, or performance discrepancies resulting from the customer’s choice or reliance on the recommended unit size.
- 24.7 We strongly recommend seeking professional guidance from our experienced team to ensure the selection of the most suitable air conditioning unit for your unique circumstances.
- Intellectual Property
- 25.1 All intellectual property rights related to Northern Air Ltd’s website, branding, logos, and other promotional materials are the property of Northern Air Ltd.
- 25.2 Unauthorized use, reproduction, or distribution of any intellectual property belonging to Northern Air Ltd is strictly prohibited.
- Confidentiality
- 26.1 Northern Air Ltd respects the privacy and confidentiality of its customers and shall handle any personal or confidential information in accordance with applicable data protection laws.
- 26.2 Any information shared by the customer during the consultation, quotation, or installation process will be kept strictly confidential and used solely for the purpose of providing the requested services.
- Installation & Render
- 10.1 Northern Air Ltd acknowledges that some installation locations may have walls with render.
- 10.2 In the event that the installation requires drilling or any other process that may affect the render, Northern Air Ltd shall not be held responsible for any damage to the render that may occur during the installation process.
- 10.3 While our installation team exercises care and professionalism during the installation, it is the customer’s responsibility to inform Northern Air Ltd about the presence of render and any specific requirements or concerns related to its preservation.
- 10.4 The customer understands and accepts that certain installations may necessitate the removal or disturbance of render, and any resulting damage shall not be the liability of Northern Air Ltd.
- 10.5 It is recommended that customers consult with a professional prior to the installation if they have concerns regarding the impact on render or any other wall surface.
- 10.6 Northern Air Ltd will make reasonable efforts to minimize any damage or impact on render during the installation process, but the customer acknowledges that unforeseen circumstances or challenges may arise that are beyond the control of Northern Air Ltd.
- Hay Fever Disclaimer
- 28.1 Northern Air Ltd understands that hay fever and allergies are common concerns for individuals seeking relief from airborne allergens.
- 28.2 Our air conditioning units come equipped with pollen filters designed to help reduce the presence of pollen and other allergens in the air.
- 28.3 While pollen filters can be effective in capturing airborne particles, it is important to note that they are not specifically designed to cure hay fever or alleviate its symptoms.
- 28.4 The effectiveness of pollen filters in reducing allergens may vary depending on various factors, including the severity of hay fever, individual sensitivities, and the overall air quality in the environment.
- 28.5 Northern Air Ltd does not guarantee that the use of our air conditioning units with pollen filters will completely eliminate or cure hay fever or provide relief from all symptoms associated with allergies.
- 28.6 It is advisable for individuals suffering from hay fever or allergies to consult with medical professionals for personalized advice and consider additional measures, such as medication, avoidance strategies, or specialist treatments, to manage their condition effectively.
- 28.7 While our pollen filters are designed to contribute to cleaner air quality, their effectiveness may also depend on proper maintenance and regular cleaning as recommended by the manufacturer.
- 28.8 Northern Air Ltd shall not be held responsible for any allergic reactions, symptoms, or discomfort experienced by individuals despite the use of air conditioning units equipped with pollen filters.
- Planning Permission
- 29.1 Northern Air Ltd understands that certain air conditioning installations may require planning permission or other regulatory approvals based on local laws, building regulations, or property restrictions.
- 29.2 Northern Air Ltd understands that an external AC condemning unit should be placed over 1M away from the boundary of a property; if an AC unit is being installed closer than 1M, Northern Air Ltd assumes permission has been granted to the customer for the installation and takes no liability for issues that may arise with neighbours, councils or planning committees it will also be billable to the customer if Northern Air Ltd has to return to the property to move the installation, cost of day charge + cost of materials.
- 29.3 It is the customer’s responsibility to ensure that all necessary planning permissions, permits, or approvals have been obtained from the relevant authorities prior to the installation of air conditioning units.
- 29.4 Northern Air Ltd shall not be held liable for any issues, disputes, fines, penalties, delays, or additional costs arising from the customer’s failure to obtain the required planning permissions or approvals.
- 29.5 The customer acknowledges that any advice or recommendations provided by Northern Air Ltd regarding planning permission or regulatory requirements are general in nature and should not be considered legal or professional advice.
- 29.6 Northern Air Ltd recommends that customers consult with relevant authorities or seek professional advice to determine the specific planning permission requirements applicable to their installation location.
- 29.7 The customer shall bear all responsibility for any consequences resulting from non-compliance with planning permission or regulatory obligations.
- Referral Disclaimer for Commercial Installations
- 30.1 Northern Air Ltd primarily specializes in residential air conditioning installations. However, we understand that some customers may require commercial air conditioning solutions for their businesses or large-scale projects.
- 30.2 In situations where the customer’s requirements fall outside the scope of our expertise or capabilities, Northern Air Ltd may refer the customer to an external company specializing in commercial air conditioning installations.
- 30.3 The decision to refer a customer to an external company for commercial installations is made solely at the discretion of Northern Air Ltd, based on the customer’s specific requirements and the suitability of the external company’s expertise.
- 30.4 Northern Air Ltd does not assume any responsibility or liability for the services, products, or outcomes provided by the referred external company.
- 30.5 The customer acknowledges that engaging the services of the referred external company is subject to separate terms and conditions, contractual agreements, and warranties as determined by that company.
- 30.6 Northern Air Ltd shall not be held responsible for any disputes, damages, liabilities, or issues arising from the customer’s engagement with the referred external company.
- 30.7 It is the customer’s responsibility to conduct their due diligence, seek independent advice, and assess the suitability and reputation of the external company before entering into any contractual agreements or arrangements.
- Vehicle Responsibility
- 31.1 Northern Air Ltd takes measures to maintain the cleanliness of our vehicles and minimize any potential oil or fluid leaks. However, occasional oil drips or spills may occur due to unforeseen circumstances or vehicle maintenance requirements.
- 31.2 Customers should be aware that parking our vans or vehicles on their driveways or premises is done so at their own risk.
- 31.3 Northern Air Ltd shall not be held responsible for any oil or fluid leaks that may occur from our vehicles while parked on the customer’s premises, including but not limited to driveways, parking areas, or other designated spaces.
- 31.4 It is the customer’s responsibility to ensure that appropriate measures are taken to protect their property from any potential oil or fluid spills.
- 31.5 In the event of an oil or fluid leak from our vehicles, Northern Air Ltd will make reasonable efforts to clean up and rectify the situation promptly. However, any costs or damages associated with the clean-up, repair, or restoration of the affected area shall be the sole responsibility of the customer.
- 31.6 Customers are encouraged to promptly report any oil or fluid leaks from our vehicles to Northern Air Ltd, allowing us to take appropriate actions to address the issue.
- Entire Agreement
- 32.1 These terms and conditions constitute the entire agreement between Northern Air Ltd and the customer and supersede any prior agreements, understandings, or representations, whether written or oral, relating to the subject matter herein.
By engaging Northern Air Ltd for air conditioning installations, you acknowledge that you have read, understood, and agreed to the terms outlined in our full terms and conditions section.
